JOB

General Manager

Location: Lausanne, Switzerland

Our company is a Switzerland-based organization with a strong international presence. We produce software for a global clientele. To support our expansion and optimize operational performance, we are seeking an experienced General Manager to oversee strategic and operational functions across key business areas, including Marketing, Finance, HR, IT, Engineering, Administration, and Customer Support.

General Manager

As General Manager, you will play a key leadership role in driving business growth, operational efficiency, and team performance. You will report directly to the CEO/Board of Directors and lead cross-functional teams to ensure the company’s continued success.

Following a change in control, the company is creating a new organizational structure to support both organic growth and acquisitions, aiming to double its business volume over the next three years. The team currently comprises 60+ highly skilled employees, with 18 located in Lausanne, Switzerland. You will be the primary point of contact for all interdepartmental coordination with a key emphasis on maintaining a high level of productivity within the Lausanne office.

Start Date: As soon as possible
Employment Rate: Full-time, 100%
Location: Navori office in Lausanne
Reporting line: CEO based in Montreal, Canada

Key Responsibilities

Strategic Leadership & Business Platform Development

Translate the CEO’s vision and strategic goals into actionable operational plans.
Provide recommendations on the company’s organisation, ensuring alignment with business objectives and market opportunities.
Develop and monitor key performance indicators (KPIs) and drive performance improvements across all departments
Help to define and implement new strategies, procedures, and policies, that will facilitate growth while mitigating risks and ensuring business continuity.
Proactively provide relevant feedback to the appropriate department heads and CEO related to current business activity, challenges, and opportunities for improvement.
Drive business performance and ensure long-term sustainability.
Identify and analyze existing business processes, seeking opportunities for improvement and automation.
Negotiate contracts with vendors and suppliers, optimizing costs and service levels.
Negotiate and manage partnership agreements.

Operational & Financial Management

Ensure financial health and compliance, overseeing P&L, cost control, and risk management.
Supervise administrative functions and enforce company policies.
Ensure regulatory compliance in Swiss and international markets (tax, labor laws, corporate governance).
Monitor business KPIs and generate executive reports for stakeholders.
In collaboration with our CFO, oversee financial planning and budgeting, optimizing revenue streams and cost efficiency.
Implement best practices and methodologies to optimize operational efficiency and reduce costs.
Monitor financial performance against budget and forecasts, identifying variances and recommending appropriate corrective actions.
Oversee the preparation of accurate and timely financial reports, providing insights into the company’s performance.
Keep CEO updated on a weekly basis related to financial performance, operational challenges, and potential risks.

Departmental Oversight & Collaboration

Lead and develop cross-functional teams, fostering a high-performance culture.
Oversee day-to-day operations of all departments (e.g., development, sales, marketing, customer success, finance, HR).
Ensure alignment between departments, streamlining internal processes and collaboration.
Oversee HR functions, including talent acquisition, employee engagement, and leadership development.
Promote diversity, inclusion, and professional growth within the company.
Drive continuous improvement initiatives across the organization.
Implement processes and systems to streamline workflows and improve productivity.
Foster effective communication and collaboration between departments ensure alignment and efficiency.
Work with various teams assisting contract review and legal compliance.

IT, Marketing & Customer Experience

Supervise IT infrastructure and digital transformation initiatives.
Oversee marketing and brand positioning, ensuring strong market presence and customer engagement.
Define and implement tools to automate processes linked with marketing, outreach, lead generation, sales follow up and CRM maintenance, support and customer engagement using AI and various other tools.
Ensure customer support excellence, optimizing service quality and responsiveness.
Collaborate with the CTO to develop processes for efficient coordination and redundancy between various engineering teams, support, and product.

Your Profile

Education & Experience

Master’s degree in business administration, Management, Finance, or a related field.
10+ years of experience in senior management, in an international business environment and software technologies.
Strong track record with proven achievements in scaling businesses, driving international growth and operational excellence, with excellent analytical, problem-solving mindset and decision-making abilities.
Deep understanding of financial management, corporate governance, and regulatory compliance.
Solid financial acumen with experience in managing P&L and strategic financial planning.
Experience in strategic leadership and leading cross-functional teams across multiple business units.
Experience in navigating technological innovation, ideally in software development and R&D-heavy environments.
Excellent communication, negotiation and stakeholder management skills, with the ability to engage effectively with the Board, partners, customers, and employees.
Fluency in French and English is required; German is a plus.

About Navori Labs

https://navori.com

Navori Labs is an innovative Swiss software company that operates globally (offices in North America, Europe, Middle East and India), providing high-end digital signage technology to customers in over 100 countries, powering clients to large-scale operators running tens of thousands of licenses.

Navori Labs differentiates itself in the niche market through the steady investment in research and development, developing software in-house by its own team of engineers in close collaboration with artistic director, for seamless and user-friendly experience. Navori products represent a premium Content Management System (CMS) offering a variety of features addressing unique customers’ needs.

The global digital signage market was estimated at USD 23.12 billion in 2021 and is expected to expand at an annual growth rate of 7.7% by 2030 due to the increasing demand for the digitalized promotion of products and services to attract the attention of the target audience in an effective manner. With 30% year-over-year revenue growth over the past 12 years, Navori Labs continues to grow and increase international presence by continuous product enhancement and opening new markets.

Product Information:

Navori Digital Signage Software – https://navori.com/app
Aquaji – Marketing Analytics Software– https://aquaji.com

Why Join Us?

Lead a fast-growing international company based in Switzerland, with innovative products and reputable customers.
Work in a dynamic, multicultural environment with global exposure.
Play a key role in shaping the company’s future strategy.
Competitive salary package.
Work with the diverse close-knit high-performing team in an atmosphere with the spirit of result drive, inclusivity and teamwork
Entrepreneurial environment with lean organizational structure and processes.

If you are a results-driven leader with a passion for international business and operational excellence, we invite you to apply.

Apply Today

This position is ideal for ambitious and result-focused individuals who thrive in fast-developing businesses, like tangible impact and are surrounded by a team that is hungry for success. Apply now if you believe this is the right environment for you.

hr@navori.com